Terms and conditions
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Sophort OG. Subsequently, Trekksoft AG will appear as SOPHORT on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
Version: April 7, 2017
TERMS & CONDITIONS - Sophort & Instant Tours (sophort.com & instant.tours)
You can find printable terms & conditions here: http://www.sophort.com/uploads/mandators/6500/file-manager/terms-&-conditions-10112016.pdf
- Booking & Payments
- Product Description
- Participants Responsibilities
- Photographic Equipment & Film Disclaimer
- Weather, Environmental and Political Conditions
- Cancellations, Changes and Refunds
- Privacy & Security
- Governing Law and Court of Jurisdiction
This page contains the terms & conditions for the domain: sophort.com and instant.tours excluding the domain shop.sophort.com (you can find the shop terms & conditions here: shop.sophort.com/legal/terms).
By booking and paying with Sophort, you agree to and accept the following terms & conditions. Instant Tours are a product of Sophort. This agreement is between you, the participating passenger (henceforth referred to as “you” or “participant”) and Sophort OG, Türkenstraße 23/1/8, 1090 Wien, Austria (henceforth referred to as “Sophort”).
Please read these terms & conditions carefully before booking any products from us. You should understand that by booking any of our products, you agree to be bound by these terms & conditions.
Order, contract and communication language is English.
None of these terms & conditions affects your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
2. BOOKING AND PAYMENTS
Our prices are displayed in Euro (EUR), contain 20% sales tax and are final prices. Exception: Instant Tours in Poland contain 23% sales tax.
To make a booking and guarantee your seat on a tour, you must provide payment in full. Payments can be made to Sophort by booking online or in cash at the chosen tour or workshop or directly to an authorized dealer or partner. You can place a booking or reservation with Sophort either by telephone, e-mail or online-booking, or through one of our authorized sales agents or partners.
Upon confirmation of your booking and receipt of full payment, your reservation is subject to availability and at the discretion of Sophort. Sophort will reserve your seat on the selected trip. It is the responsibility of you, the customer, to check the accuracy of the booking.
Upon confirmation of your booking, Sophort or the authorized agent or partner will issue you a confirmation number (Basket ID) and/or an e-ticket. This confirmation number is required for participation in the selected tour.
Sophort reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and tour offerings without prior notice.
3. PRODUCT DESCRIPTION
An Instant Tour is a guided walking photography tour.
Instant Tour guides are NOT professional tourist guides, are not allowed by Austrian law to provide assistance, information and interpretation about cultural, historical and contemporary heritage of educational establishments, religious and historical sites and at venues of other significant interest. Therefore and until further notice we are offering a complimentary PDF booklet with information about Vienna and it’s sights which can be downloaded for free from our website. Additionally, and also until further notice, the attendee will be provided with a free, downloadable partner app (Tales & Tours) which also includes information on Vienna as well as offline maps. At the time of writing the app is available for Apple iOS and Android.
The tours are held in English, but the guides in Austria speak German as well. The Poland guides are native Polish speakers, in Rome the guides speak Italian and German.
The Polaroid Kreativ-Workshop is held in German, unless stated otherwise.
Camera & Film
It is not mandatory to rent a Polaroid camera to attend the tour. You can use for example your own Polaroid or digital camera. We are offering a special "No-Camera-Ticket" ticket for this purpose. With this ticket the participant can attend the tour but won't receive a Polaroid camera neither the pack of instant film.
The Classic tours in Vienna and Graz are approximately 150 minutes. About 30 minutes are used for briefings and explanations and approximately 120 minutes is leisurely paced walking.
The Urban tour in Vienna and tours in Warsaw and Rome are approximately 180 minutes. About 30 minutes are used for briefings and explanations and approximately 150 minutes is leisurely paced walking.
The “Standard” ticket includes a rental camera for the duration of the trip and one pack of “The Impossible Project” instant film worth 20 EUR.
Only applicable on the Urban tour in Vienna: A ticket for public transport, which is needed, is not included.
It is possible to purchase instant film from your guide during the tour. Please keep in mind that we accept cash only during the tour.
During the checkout of your booking you will be able to purchase various additional items. Not all items are available at all tours or workshops.
Sophort limited warranty for Polaroid cameras purchased from Sophort (all websites in the domain sophort.com) - If your Polaroid camera exhibits a mechanical or electronically defect within one year of the original purchase date, Sophort will repair your camera, or at our option, replace it free of charge with a similar model. This warranty does NOT cover damage caused by accident, misuse or tampering with the camera. Please contact our support at email@example.com in order to solve the problem by troubleshooting or clarify warranty procedure details. Our experience showed that what appears to be a defect can often be solved by following few guidelines.
In the event of a defect that is not covered by the Sophort limited warranty, the warranty claims of the customer are governed by the statutory provisions. The statutory warranty period is 24 months from the receipt of goods. Sophort shall only warrant for such defects, which existed at the time of the rendering or acceptance of the product. Please contact our support at firstname.lastname@example.org in order to clarify warranty procedure details. Sophort shall – at its sole discretion – remove defects subject to warranty by substitution.
Products are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will Sophort be liable for loss and damages, neither direct nor indirect, consequential loss or damages, or business interruption. Without limiting the foregoing, Sophort´s liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order.
14-day return policy
You have the right to rescind from the contract and return the purchased goods within 14 days of delivery. To make us of this right you have to inform Sophort, i.e. by writing an e-mail to email@example.com
You will be refunded, within 14 days after us receiving your rescind, for the full purchase including our initial standard shipping charge. We will refund any amount paid in the best way.
We reserve the right to not return the amount of purchase until reception of the returned goods or proof of shipping.
The returned item(s) must be in new, re-saleable condition with all original packaging and documentation. If the item(s) is/are in a used condition we reserve the right to charge an amount equal the loss of value.
You are also responsible for the shipping costs of your return shipment.
Please use the return shipment form that came with your shipment. You can download the printable return shipment form here:
5. PARTICIPANTS RESPONSIBILITIES
The participant should be at the meeting point 10 minutes before the starting time for the tour briefing. You agree that Sophort and Instant Tours representatives and partner may take photographs and films of you while you are participating an event. You agree that images may be used for marketing purposes by Sophort. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without Sophort obtaining further consent or payment for the use of the images.
6. PHOTOGRAPHIC EQUIPMENT AND FILM DISCLAIMER
Instant photography involves a chemical process and therefore results of the pictures may vary due to various reasons such as weather conditions, temperature, light conditions, etc. (this is a non-exhaustive list).
But after all we think the uniqueness and unexpected outcome is part of the experience and that this is exactly what makes instant pictures special and a one of its kind souvenir.
7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
If the conditions are really bad and the tour is cancelled for that reason, we will inform you via e-mail and/or telephone beforehand. If we cannot reach you, the tour guide will be at the meeting point to discuss further steps. If the tour you booked got cancelled due to bad weather we will reschedule it for you and in case that doesn’t work for you we will give you full refund.
8. CANCELLATIONS, CHANGES AND REFUNDS
Vouchers/Gift Certificates are non refundable. A voucher can be used on all Sophort products and must be used completely at the time of first use. The stipulated amount will be subtracted from the booking. Any “change” left over from a voucher is lost.
Tours may be canceled/changed by Sophort due to unforeseen circumstances. Sophort reserves the right to cancel/change tours. In the event a tour is canceled/changed, you will be notified via e-mail or phone (if stated by the participant). In the event of a cancellation by Sophort you will receive a full refund for the amount paid.
Cancellations and changes to the booked tour by the participant have to be communicated to Sophort in writing to firstname.lastname@example.org. Within at 48 hours prior the booked tours departure, Sophort will grant the participant a full refund of the amount paid. Short-term cancellations (less than 48 hours before the booked tours departure): If the participant cannot schedule another date with Sophort, a short-term cancellation will result in full payment of the agreed tour price for the scheduled time.
If you want to change the date and/or time of your trip you must contact us as soon as possible in writing at email@example.com. We will try to reschedule your trip with you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.
There is NO insurance included in the cost of any Sophort product.
10. PRIVACY AND SECURITY
In order to provide you with the possibility to shop online at sophort.com, shop.sophort.com and de.shop.sophort.com we must collect your name, e-mail address, delivery address (only at shop.sophort.com & de.shop.sophort.com), credit card number, and credit card expiration date (if you are not paying with PayPal). This information is solely used to process your orders, and will only be communicated to shippers and other third parties when necessary to complete those orders. By providing your information to Sophort, you consent to this disclosure, as stated, and allow us to make our services available to you.
We will NEVER sell, trade, rent or give away your personal information to any other party. All transfers conducted through websites in the domain sophort.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use websites in the domain sophort.com without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. At Sophort we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
You have the right to inspect the information held about you. You always have the right to request Sophort to delete or correct the information held about you. By accepting the terms & conditions, you agree to the above.
11. GOVERNING LAW & COURT OF JURISDICTION
Applicable Law: Austrian Law. Court of Jurisdiction: Vienna, Austria.
Please contact firstname.lastname@example.org for inquiries and questions regarding your booking.
Please contact email@example.com for general questions.
Türkenstraße 23/1/8, 1090 Vienna
Tel: +43 676 773 58 72
Information according to § 5 ECG:
Türkenstraße 23/1/8, 1090 Wien
E-mail: firstname.lastname@example.org | Phone: +43 676 773 58 72
Federal economic chamber: Wirtschaftskammer Wien
Applicable law (in German): http://www.ris.bka.gv.at
Commercial court of registration: Handelsgericht Wien
Commercial court registration number: FN 413824 s
Business object: Retail and services for instant photography
Disclosure according to §25 of Austrian media law:
Media owner: Sophort OG
Place of business: Türkenstraße 23/1/8, 1090 Wien
Business object: Retail and services for instant photography